Software claims are free during the EXW period, however Hardware claims are free one time only during the EXW period. Deductible will apply for the second Hardware claim during the EXW period as below:
- AED100 for products up to AED 2000.
- AED200 for all products above AED2000.
Maximum numbers of Hardware claims allowed during the EXW period is two claims.
- Customer raises a claim to LT customer support.
- Warranty response team will arrange for device pickup at customer convenience.
- Warranty response team will take a picture of the device to be documented, customer then will sign the claim form.
- Turnaround time is 14 days for the device to be repaired and delivered back to the customer.
- Customer to acknowledge receipt upon delivery.