This site is owned and operated by NEWTEK AlHadeesa General Trading L.L.C which is a Dubai based Limited Liability Company. Our registered office is in Dubai, UAE. All our contact information can be found on the "Contact Us" page of this website.
The information on the site is provided by NEWTEK AlHadeesa General Trading L.L.C and whilst we endeavor to keep the it up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods. Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
Whilst we endeavour to ensure the prices on our website are as accurate as possible, we reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to amend/cancel the order.Prices on the website are available in multiple currencies. Customers can select their preferred currency from the dropdown available at the top of all pages.
If you wish to cancel an order, please contact us immediately. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.If the order is still not processed then it can still be canceled. If the order is already processed, we will make a reasonable effort to cancel the order and assist you in choosing the correct product.
If the order has already been dispatched, you can still cancel the order however a charge of 10-20% of the product value may be levied for processing fees. If the order has already been delivered, cancellation is possible subject to the condition of the product/s. If the product is in pristine condition with sealed packaging and all accessories intact, then we can cancel the order. If you cancel, you must return the goods within 2 days of cancellation, complete with the original packaging to us, at your own expense. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
We will refund all monies paid to us by you, less any costs due under this contract. Delivery charges (if any) are non refundable. If any orders are cancelled and have been paid for using a credit card, then the refund process may take up to 25 days (subject to the bank's policy). Refunds will be done only through the original mode of payment.
Although we endeavor to keep our website information and pricing up to date and error free, product description or pricing errors may occur. If such an error is discovered after you have submitted an order to us, we will contact you before processing your order and give you the option to either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.
There are from time to time links on our website to third party websites. Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.