There are a couple of ways you can find a product on LetsTango.com.
We try and offer the latest products available in the market. However, if by any chance, we do not have a product you're looking for on LetsTango.com, please let us know and we will try and get it for you. You can drop us a line at [email protected] or chat with us live. Alternatively, you can call us on +971 4 338 8225.
Signing up is really easy. Simply click on the Sign Up button on the top right. You can sign up using your preferred social site (Facebook, Twitter, Google+, LinkedIn, Live, Flicker) OR fill the 4 field form there. Two clicks and you're officially a part of the LetsTango.com community.
Placing an order on LetsTango.com is a piece of cake.
Unfortunately, we cannot take orders on the phone at this time. Our site is available to take orders all the time though! :)
Before processing your order, we will call you and make sure everything is as you expect. If you have not received a call from us after you have placed your order it could be because..
For #1, please wait till the team is back in the office and they will give you a call.
If you think it is #2, please get in touch with us immediately by calling +971 4 338 8225 and we will process your order.
Sit back and wait for our call. When we call you to process your order, you can let us know and we will update your order. If you don't want to wait, that's fine too. Drop us a line on [email protected] with the missing information or call us on +971 4 338 8225. Our team will update the order as per your instruction.
If you've placed an order by mistake or ordered the wrong product, don't worry. Just call +971 4 338 8225 and someone from our team will help you out.
Sure, you can. Please call +971 4 338 8225 immediately so that we can stop the order from being processed. If the order is already processed, you can still cancel the order but cancellation charges may apply. See Returns/Cancellations for more details.
You can see your entire order history from the "My Account" section of the site. Log in with your username and password and click on "My Account" to access this area.
Each order on LetsTango.com goes through a series of steps to ensure that you get the best online shopping experience. As the order goes from processing to processed, picking and in transit, we notify you via email/SMS about each status update for your peace of mind. If you want to manually check the status of the order, that's pretty easy too. Simply log in to LetsTango.com and go to My Orders. You will see the most up to date information about your order there.
We have flexible payment options for you. Choose to pay in any of the following ways:
Our payment gateway accepts almost all kinds of credit/debit cards. Visa, Mastercard, JCB, Maestro.
Yes you can. If you have an ENBD or a Mashreq credit card, then you have an option for 3 months interest free instalments. We are also working with more local banks to get this feature at the earliest. If you want to recommend a particular bank, please let us know.
Delivery within the UAE is free for all orders above AED 100. For international deliveries, you will be quoted at the time of checkout. Delivery Charges will be based on the weight of the products in your order.
We delivery worldwide. If you do not find your country on the checkout page, please get in touch with us so that we can assist you further.
We would prefer to hand deliver the products to you wherever you are to save you the trouble. We are also pretty quick with our deliveries. However, if you want to collect the product yourself, please let us know in advance so that we can make it available for you.
We usually deliver the same/next business day in the UAE if the order is processed before 2pm. At times it may take 2 working days. For international deliveries, it usually takes between 3-7 days.
100% Yes. We've invested in some of the best systems in the world. Plus, we do not store any credit card information on our servers. All information relayed between LetsTango.com and our gateway is encrypted using a Geotrust RapidSSL 256bit SSL certificate (HTTPS). We've passed stringent compliance tests set by our bank and MasterCard to be able to accept payments online.
Changing your site password at regular intervals is always good. Its easy to change your LetsTango.com password. Log in using your current credentials and then go to "My Account". Enter your new password and save.
Everyone's been in this situation at some point. To reset your password, click on "Log In" on the top right and then "Forgot Password". The LetsTango.com system will automatically reset your password and send it on your registered email. Come back to the site, log in using the new password and change it to something you can remember. (See "How do I change my password?" for more details).